Patients, Professionals and the Internet Patients, Professionals and the Internet
Dr Shailey Minocha
Current research interests
Dr. Shailey Minocha is Senior Lecturer in Human-Computer Interaction (HCI) in the Centre for Research in Computing of the Open University (OU). Her research focuses on the interaction design of electronic environments, with two related strands: (a) information design and pedagogical effectiveness of e-learning environments; and (b) Customer Relationship Management (CRM) and service quality of e-business environments.

The core thrust of Dr. Minocha's research has been on investigating user behaviour with computer systems, users' requirements from technologies, and the nature of the user-system interactions, which influence the design and usability of electronic environments.
Qualifications
  • 2006 - MBA
  • 2003 - Professional Diploma in Management (Merit)
  • 2002 - Professional Certificate in Management (Distinction)
  • 1996 - Post-Doctoral Research in Adaptive HCI
  • 1992 - Ph.D. in Digital Signal Processing
  • 1986 - B.Eng. (Bachelor of Engineering), Electronics & Communication
  • Engineering
Selected publications
  • Shailey Minocha and Pete Thomas, (2008). "Collaborative Learning in a Wiki Environment: Experiences from a Software Engineering course", paper accepted for the special issue on 'Studying the users of digital education technologies: Theories, Methods and Analytical Approaches of the journal 'New Review of Hypermedia and Multimedia', Taylor & Francis group.
  • Geke van Dijk, Shailey Minocha and Angus Laing, (2007). "Consumers, channels and communication: online and offline communication in service consumption", Interacting with Computers, vol. 19, No. 1, pp. 7-19.  
  • Marian Petre, Shailey Minocha and Dave Roberts, (2006). "Usability beyond the website: an empirically-grounded e-commerce evaluation instrument for the total customer experience", Behaviour and Information Technology, vol. 25, no. 2, pp. 189-203.  
  • Geke van Dijk, Angus Laing and Shailey Minocha, (2006). "Consumers, channels and communication: Online and offline communication in service consumption", Proceedings of Academy of Marketing Conference (AM 2006), London, UK. (This paper was awarded the Direct & Database Marketing Track Prize by the Institute for Direct Marketing)
  • Geke van Dijk, Angus Laing and Shailey Minocha, (2006). "Consumer channel choice: Integrating electronics and conventional service channels", Proceedings of European Academy of Management Conference (EURAM 2006), Oslo, Norway.
  • Shailey Minocha, Marian Petre, Ekaterini Tzanidou, Geke Van Dijk, Dave Roberts, Nick Gassman, Nicola Millard, Barry Day and David Travis, (2006). "Evaluating E-Commerce Environments: Approaches to Cross-Disciplinary Investigation", Conference on Human Factors in Computing Systems, CHI '06 extended abstracts, Montreal, Canada., pp. 1121-1126.
  • Geke van Dijk, Shailey Minocha, Angus Laing, (2006). "Multi-channel consumption behavior: online and offline travel preparations", Conference on Human Factors in Computing Systems, CHI '06 extended abstracts, Montreal, Canada., pp. 1457-1462.
  • Ekaterini Tzanidou, Marian Petre, Shailey Minocha and Andy Grayson, (2005). "Combining Eye Tracking and Conventional Techniques for Indications of User-Adaptability" in INTERACT 2005, Rome, Italy, Lecture Notes in Computer Science, 3585. Springer, Berlin, pp. 753-766.
  • Ekaterini Tzanidou, Shailey Minocha, Marian Petre and Andy Grayson, (2005). "Revisiting Web Design Guidelines by Exploring Users' Expectations, Preferences and Visual Search Behaviour", Proceedings of the British Computer Society - Human Computer Interaction group's Annual Conference (BCS-HCI 2005), Edinburgh, UK, LNCS, Springer-Verlag.
  • Geke van Dijk, Angus Laing and Shailey Minocha, (2005). "Consumer Behaviour in Multi-Channel Retail Environments: Consumer movement between online and offline channels", 5th American Marketing Association/Academy of Marketing Joint Biennial Conference 'Marketing: Building Business, Shaping Society', Dublin, Ireland.
  • Andy Smith, Tim Smith, Lynne Dunckley, Shailey Minocha and Yu Chang, (2004). "A process model for usable cross-cultural website development" Special Issue on 'Global Human-Computer Systems: Cultural Determinants of Usability' of the journal 'Interacting with Computers', vol. 16, no. 1, pp. 63-91. 
  • Julia Galliers, Alistair Sutcliffe and Shailey Minocha, (1999). "A Causal Model of Human Error for Safety-Critical User Interface Design", Special Issue on 'Interface Issues and Designs for Safety-Critical Interactive Systems' of the journal 'ACM Transactions on Computer-Human Interaction (ACMToCHI)', vol. 6, no. 4, pp. 341-369.
  • Neil Maiden, Shailey Minocha and Alistair Sutcliffe, (1999). "A Co-operative Scenario-based Approach to Acquisition and Validation of System Requirements: How Exceptions can help!", Special issue on 'Human Error and Systems Development' of the journal 'Interacting with Computers', vol. 11, no. 6,  pp. 645-664.
  • Alistair Sutcliffe, Neil Maiden, Shailey Minocha and Darrel Manuel, (1998). "Supporting Scenario-based Requirements Engineering", Special Issue on 'Scenario Management' of the journal 'IEEE Transactions on Software Engineering', pp. 1072 - 1088.
Current and recent research grants
  • NHS Service Delivery and Organisation (2006-2009) ''Patients, Professionals and The Internet: Renegotiating the Healthcare Encounter'' Co-Investigator.
  • Practice-Based Professional Learning, Centre of Excellence in Teaching and Learning, Open University (OU), UK (2007-2008) "'Developing Reflective Practice in Post-graduate Professional Courses" Principal Investigator.
  • 'Role of blogs in Learning and Teaching'; Jointly funded by the Virtual Learning Environment (VLE) Programme of OU and the Faculty of Maths & Computing, OU (2006-2007); Principal Investigator
  • BT Research Fellowship (2003-2004): 'Social, organisational and cultural attractors in (B2C) E-Commerce environments' ('B2C' is the acronym for 'Business-to-Customer'), BT, Plc.
  • EPSRC Fast Stream grant (GR/R60867/01) (2002-2004): 'Exploring Exceptions in User-centred Requirements and User Interface Designs': Principal Investigator.
  • BT Research Fellowship (2002-2003): 'Maximising Usability of E-business Sites for Effective Customer Relationship Management', BT, Plc.

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